Returns & Exchanges Policy
At Delaccua, we accept returns and size exchanges under the following conditions.
Return period
In accordance with European Union e-commerce regulations, you have 15 calendar days from the date of delivery to request a return or size exchange.
To start the process, please contact us at:
or through the contact form available on our website.
Once your request has been approved, we will provide the next steps.
Return conditions
To be eligible for a return, items must:
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Be unused
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Be in perfect condition
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Have all original tags attached
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Be returned in their original packaging
Delaccua reserves the right to refuse returns that do not meet these conditions.
Returns within Spain
Customers located in Spain
Customer-arranged return
Customers may return the product using a courier of their choice. In this case, the customer is responsible for the return shipping costs.
Once the item has been received and inspected, we will issue a full refund of the order amount, including the original shipping cost paid at checkout.
Size exchanges in Spain
Customers may return the product using a courier of their choice. In this case, the customer is responsible for the return shipping costs.
Once the item has been received and inspected, we will send the new product.
Returns and exchanges within Europe
For orders shipped within Europe (outside Spain):
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The customer is responsible for all return or exchange shipping costs
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Delaccua does not cover additional transport costs
Defective items or order errors
If the product received is defective, damaged, or there has been an error in the order, Delaccua will cover all return, collection, or replacement shipping costs.
Customers may be asked to provide photos of the issue for verification.
Product bundles
For bundles that include multiple items, returns or exchanges cannot be made partially. The bundle must be returned in full.
Refunds
Refunds will be processed once the returned items have been received and inspected.
The refund will be issued using the same payment method used for the original purchase.
If more than 15 days have passed since your return was sent and you have not received your refund, please contact us again at: